Within Reason

Good service from Kenwood

Posted by Ceri Davies Wed, 02 May 2007 16:48:00 GMT

Max is getting close to the age where he’ll be wanting solids (other than his own fingers, which he’s constantly chewing on at the moment) so I decided to buy a food processor. I went with the Kenwood FP533 which seemed expensive but has all the bits I could ever need (including a dough attachment - lazy!); I also had a couple of Amazon vouchers for my birthday - thanks to those folk who know who they are!

When it arrived, the drive shaft was missing. Not suprisingly, nothing works without that bit. On the inside of the box, there was a number to call in this eventuality. The first thing to strike me about this number was that it was just a normal landline number - not a lo-call number or a premium rate number, but just a normal phone number.

So I called it. There was a menu with three options, the third of which was “press 3 to speak to a person”. I pressed it, and was told that they were experiencing a high volume of calls and I might have to wait, so I was surprised to be answered straight away by a chap who took 60 seconds to write down the model number, the name of the missing part, my name and address and then said that he’d put one in the post and I should have it within a couple of days.

I can imagine that this is how calling a company used to work about 20 years ago, and it rocks. Thanks Kenwood.

Update, May 4th: Arrived today, cool.