NTL: How about a little common sense?
Posted by Ceri Davies Sun, 30 Oct 2005 11:16:00 GMT
I’ve had cable from NTL ever since I worked there and got it free, but I’ve really watched all that much TV and these days it seems to me that the little that I do watch consists of one of these things:
- A list program
- An advert for ringtones
- A film I already own on DVD
- Documentary/news/Nazi^WHistory channel
That costs me 11 quid a month, so it’s got to go. I bought a Freeview box for £30 and now I have free documentaries and news for ever (plus my interactive now actually works, which is more than it ever did with NTL).
Knowing that I have to give one month’s notice, I rang NTL straight away to cancel. Spoke to a chap called John who asked me for my account number and then we sat in silence for 20 seconds. What the hell is wrong with informing the customer that you’re waiting for their details to be pulled up and haven’t fallen off your chair or accidentally disconnected them? John finally asked me what I wanted, and passed me through to the Cancellations team, who were closed!
Now I could be annoyed about the fact that their not working the weekend means that I have to pay for two extra days of service, but I’m too occupied being annoyed about being transferred to a team that he either knew were not there, or should have done.
If I know NTL at all, John had just been found in a skip that morning and put on the phones to earn some hot soup, so I can’t really blame him. So here’s a note to NTL:
I really don’t care if you’re giving me 10MB of bandwidth next summer; I don’t really need it. What I *do* need is someone vaguely competent on the customer service line. If you don’t get some, I will walk.
